Type: Non-Profit

Department: Operations

Title of the Role: Sanctuary Guide (Seasonal)

Short Description of Role: Sanctuary Guide
Watkins Glen, NY

Summary: As members of Farm Sanctuary’s Events and Experience Team, Sanctuary Guides assist with all aspects of our Sanctuary experience. This role is an integral part of the Events and Experience Team, providing onsite support and serving as an ambassador for the organization. As a public-facing role, this position is expected to be knowledgeable, welcoming, and courteous to our diverse audience.

The Sanctuary Guide position offers a unique opportunity to live and work with a team of committed staff and volunteers focused on advocating for farm animals. This position is an excellent opportunity to gain skills and experience in animal advocacy work and considerable knowledge of issues around animal agriculture. Successful candidates will bring a welcoming and warm demeanor, a strong sense of hospitality, and have a sincere connection to animal advocacy.

This position includes a daily rotation of responsibilities: providing and leading tours to guests of the sanctuary, greeting guests upon arrival, and supporting the Sanctuary Shop and Bed and Breakfast program.

Responsibilities:
Create an inclusive, safe, and inviting guest experience for visitors and members
Greet guests, proactively engaging with visitors, providing information, and wayfinding
Conduct public and private tours with provided script
Support Animal Care and Facilities teams to maintain animal residents safety and comfort
Support safety between guests and animal residents
Support Sanctuary Shop operations
Daily upkeep of the Sanctuary Center
Complete daily opening and closing procedures
Assist with Bed and Breakfast Program, including regular breakfast set up, clean up, and occasional housekeeping duties
Assist with onsite Sanctuary events and outreach projects
Provide administrative assistance as needed
Respond to public inquiries via zendesk and telephone
Provide daily reports to Director, Sanctuary Experience

Preferred Qualifications:
Excellent interpersonal skills
Customer service, guest-relations or hospitality, experience preferred
Must enjoy guest experience work and possess the ability to be professional and gracious in high volume situations
Knowledge of farmed animal, vegan, and social justice issues
Commitment to Farm Sanctuary’s mission and pursuing a vegan lifestyle
Strong communication, public speaking, and outreach skills
Must be able to work independently, take initiative and exercise good judgment
Ability to easily communicate with various audiences
Strong prioritization and organizational skills, and attention to detail
Must be a team player and collaborate well with colleagues
Willingness and ability to perform physical labor, moderate lifting, and work in varying weather conditions
Comfortable around large farmed animals
Valid driver’s license and clean driving record
Ability to work a flexible schedule including weekends and holidays
Must be dependable
Alignment with Farm Sanctuary’s values of compassion, understanding, integrity, transformation, and freedom.
Familiarity, commitment to, and experience with the practice of equity and social justice, and the principles embedded in Farm Sanctuary’s mission

Job Specifications:
Terms of employment: Full-time, temporary, non-exempt
Reports to: TBD
Location: Watkins Glen, NY
Pay: Starting wage is $15 per hour
Travel: None
Benefits: Eligibility to participate in Farm Sanctuary’s 403(b)
Additional Specifications:
This position is from March - October 2023.
Onsite housing are provided for duration of seasonal employment (spaces are shared).
Our Process:
Stage 1: 30-minute phone interview with a member of our HR team
Stage 2: 45-minute video interview with two members of our Sanctuary Experience team
Stage 3: 45-minute video interview with two members of our Sanctuary Experience team
Stage 4: Reference checks
Stage 5: Job offer
Farm Sanctuary is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, or age.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Any photos or videos taken in the scope of employment and/or related to Farm Sanctuary are considered work product and intellectual property of Farm Sanctuary.

Location: North America

Country: United States

City: Watkins Glen

Application Deadline: 12/30/2022

Application Link: https://grnh.se/d5904a233us

Remote: No

Time Commitment: Full-time